Kenyans could soon access a wider range of government services at their nearest Huduma Centre following a new directive requiring agencies to roll out all citizen-facing services at the centres.

🇰🇪 Breaking It Down

Speaking at the Kenyatta International Convention Centre (KICC) during an event to mark Africa Public Service Day on Tuesday, June 23, Public Service Cabinet Secretary Geoffrey Ruku ordered all government ministries, departments and agencies (MDAs) to ensure all services offered directly to the public are accessible through the country’s 59 Huduma Centres.

He added that the directive comes from President William Ruto in a push to improve service delivery and customer experience in the public sector.

“We have directed all ministries, departments and agencies which have citizen-facing services, all those services must be made available in Huduma Centres,” he stated.

📌 What You Need to Know

Currently, Huduma Kenya provides 165 services from 51 ministries, departments and agencies as well as 35 county governments.

However, according to Huduma Kenya Chief Executive Officer Ben Kai, only 11 national government agencies have deployed services in all Huduma Centres countrywide.

According to the CS, government agencies would be required to work with the Huduma Kenya Secretariat to ensure seamless deployment of services nationwide.

Under the directive, agencies with adequate staffing levels will station their officers at Huduma Centres to offer services to citizens.

Those unable to deploy sufficient staff would be supported through a new arrangement in which Huduma Centre personnel would be trained to provide services on their behalf.

“Where they don’t have enough staff to place in the Huduma Centres, as a ministry we have made arrangements with Huduma. Their staff will be trained on those services you are offering as a government agency, and they will be able to offer them on your behalf,” Ruku instructed.

📰 Source: Kenyans.co.ke