The Kenya Revenue Authority (KRA) has asked employers experiencing difficulties filing their August Pay As You Earn(PAYE) returns to be patient as it works to resolve a system issue affecting the process.

🇰🇪 Breaking It Down

KRA clarified the matter after taxpayers expressed frustrations, claiming they were unable to file their PAYE returns for August and questioned how long it would take KRA to fix the problem.

In response, the Authority said its technical team had already been informed of the issue and was working to resolve it as quickly as possible, while urging the affected taxpayers to remain patient.

“Hi, kindly be patient as we are working to resolve the issue,” KRA said amid mounting pressure over the technical hitches.

📌 What You Need to Know

To mitigate the situation, KRA further advised taxpayers who are unable to file their returns to send their duly filled returns to [email protected] so that it can assist them from its end.

The system problem comes as employers and other taxpayers work to meet their tax filing obligations for August, with many relying on KRA’s online platforms to submit their returns.

According to the law, employers are required to declare employees' earnings and the PAYE deductions through the KRA iTax system by the ninth day of every month.

As things stand, employers have six days to file their August 2026 PAYE returns and remit the tax deducted from employees’ salaries, with the deadline set for September 9, 2026.

Failure to file the returns on time could attract a penalty of 25 per cent of the tax due or Ksh10,000, whichever is higher, while late payment may also attract additional penalties and interest.

The latest hitch has caused inconvenience to employers and other Kenyans who are trying to complete their monthly tax obligations through KRA's revamped iTax platform.

📰 Source: Kenyans.co.ke