The Kenya Revenue Authority (KRA) has confirmed delays affecting its iTax platform after many taxpayers reported difficulties accessing the system on the final day for filing 2025 income tax returns.

🇰🇪 Breaking It Down

In a statement issued on Tuesday, June 30, KRA said the online tax filing platform is currently experiencing unusually high traffic as millions of taxpayers rush to beat the filing deadline.

The tax authority warned that users could experience intermittent delays or difficulty accessing the iTax system, attributing the disruption to the surge in the number of people filing their returns simultaneously.

"KRA has experienced a significant surge in traffic on the iTax system as millions of taxpayers race to file their annual tax returns ahead of the filing deadline. As a result, some users may experience intermittent delays," the authority said in a statement seen by Kenyans.co.ke .

📌 What You Need to Know

KRA said its technical teams are currently working around the clock to maintain system stability and ensure taxpayers can continue filing their returns despite the heavy demand.

The taxman urged taxpayers to continue accessing the iTax platform or use the *222*5# USSD service to submit their returns as efforts to stabilise the system continue.

The notice came after numerous Kenyans took to social media to complain about slow loading times, failed logins and difficulties completing their tax returns as the filing deadline of Tuesday midnight drew closer.

Some users also reported slow response times from KRA's AI-powered filing assistant, Shuru , which was introduced this year to help automate the tax filing process.

📰 Source: Kenyans.co.ke