The Kenya Revenue Authority has explained the process taxpayers can follow to change their phone numbers linked to their iTax accounts after concerns emerged about mobile number verification.

🇰🇪 Breaking It Down

A user on X lamented that the phone number he had used to register with for the iTax portal had already been assigned to someone else by the mobile provider, and anytime he wanted to log in to iTax to file returns, a one-time password would be sent to the number.

This made the taxpayer unable to file tax returns even as the June 30 timeline neared, forcing him to seek clarification from the authority.

"What does one do if the number that they used to register is being used by another person and I have another number?," the taxpayer posed.

📌 What You Need to Know

In response, the taxman gave details on how the process should be carried out, advising the taxpayers who no longer use their registered phone numbers to log in to the iTax portal and update their details during the verification stage.

After logging in to the iTax portal, a prompt will appear for phone number verification.

The authority advises taxpayers to delete the old number at this stage and then add their current number.

After this, they will receive the OTP and their phone numbers will have been updated successfully.

"Kindly log in to your iTax portal and once it prompts to verify the mobile number, where it is written Mobile number delete the old number and then enter your current number then click on send verification to receive the OTP, and enter the code and login," KRA explained.

The explanation comes amid tax rush, even as taxpayers compete to file their returns before the June 30 timeline.

📰 Source: Kenyans.co.ke