The Ministry of Health has stepped in to investigate the Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRF) after complaints arose over the quality of healthcare in the hospital.

🇰🇪 Breaking It Down

Principal Secretary for Medical Services Ouma Oluga, on Saturday, October 10, visited the facility, where he said the Ministry has stepped in to address the issues arising.

Speaking after a meeting with JOOTRH staff, Oluga assured members of the public that the hospital was committed to addressing their concerns, saying patients should receive healthcare without other considerations taking precedence over their treatment.

"It's both in the value of the president's agenda that this hospital functions properly. I have met with the staff to reinforce that we must do everything possible to instill value-based healthcare," Oluga stated.

📌 What You Need to Know

"We are also not blind to some complaints that are there on social media. just so the staff knows that we are still at the helm of leadership and we are watching the responses in the community," he added.

According to the PS, the staff at the Kisumu city-based facility will undergo transformational training to ensure that they strengthen teamwork to improve service delivery.

"For the staff, we are going to do a lot. We are going to do transformational training and look at how we work together in the cycle care.

The move comes amid mounting criticism from members of the public who had taken to social media to recount their experiences at the hospital, including allegations of negligence and accounts from families who said they had lost relatives while seeking treatment.

One patient in particular raised concerns about the time taken to discharge patients at the Kisumu-based referral hospital, alleging that the process could take an entire day under the best circumstances and even longer during normal operations.

Following the complaints, Oluga assured members of the public that the facility was there to serve them and would ensure that their concerns were addressed effectively.

📰 Source: Kenyans.co.ke