The National Transport and Safety Authority (NTSA) has introduced SMS notifications for vehicle transfers amid public outcry over delays.

🇰🇪 Breaking It Down

In a statement on Thursday, August 13, NTSA said all transfer service notifications will now be sent directly to applicants via SMS.

"All transfer service notifications are sent straight to your phone via SMS," NTSA announced.

The authority encouraged motorists applying to transfer vehicle ownership to track the progress of their applications through the notifications sent to their registered mobile phones.

📌 What You Need to Know

The move comes amid complaints among motorists over unclear communication regarding vehicle transfer services.

Several motorists have remained in the dark for months after failing to receive any progress on their vehicle transfer status, even after making payments.

As part of efforts to digitise its services, NTSA moved vehicle transfer online , cutting waiting time to only one day.

However, motorists have reported delays lasting weeks or months, with some transfers being rejected without the owners realising it.

Motorists were being forced to continue checking their NTSA portal, with motor vehicle transfer agents warning that the portal could still not provide necessary information, especially when the transfer has been rejected.

Motorists undertaking vehicle ownership transfers are therefore advised to ensure that the mobile phone number linked to their application is active so they can receive updates on the status of their transactions.

📰 Source: Kenyans.co.ke