The National Transport and Safety Authority (NTSA) has confirmed a technical hitch affecting motorists renewing driving licences through its online platform.

🇰🇪 Breaking It Down

On Friday, September 11, NTSA acknowledged the system error after a motorist raised concerns over difficulties in renewing a driving licence, with the platform displaying a blank page.

In its response, NTSA confirmed that the problem was on its end and had not yet been resolved, assuring motorists that its technical team was working to restore the system.

“Hello, thank you for contacting NTSA. There is a system error on our end that is yet to be resolved,” the authority stated.

📌 What You Need to Know

In a brief statement, the authority said its technical team had already been informed and was working to restore the system, with Kenyans urged to exercise patience.

“Our team is working to restore the system as soon as possible. In the meantime, we kindly ask for your patience as we work to rectify the issue,” NTSA added.

The system hitch has reportedly inconvenienced motorists whose driving licences are due for renewal, as well as first-time applicants, with NTSA yet to provide a timeline for resolving the issue.

The clarification comes a day after the authority directed motorists to ensure their driving licences, vehicle insurance and other key documents are valid as it began a nationwide road safety crackdown.

NTSA issued the directive on Thursday, September 10, as it officially commenced a joint compliance inspection with the National Police Service (NPS) in Turkana County.

The joint exercise is targeting motorists operating vehicles with expired documents , defective speed governors and other violations of traffic laws.

📰 Source: Kenyans.co.ke