The National Transport and Safety Authority (NTSA) has acknowledged delays in the issuance of vehicle number plates, amid growing complaints from the public.

🇰🇪 Breaking It Down

While responding to queries from different motorists, it urged all the affected individuals to remain patient as it works to resolve the issue.

The authority also assured the public that efforts are underway to address the situation, although there was no specific timeline given on when the plates would be ready.

"We sincerely apologise for any inconvenience caused by the delay. Please note that the matter is being addressed. We kindly request your patience as we work towards its resolution," NTSA stated.

📌 What You Need to Know

The confirmation comes amid growing complaints from vehicle owners, with many expressing frustration over prolonged waiting periods for newly registered vehicles and replacement number plates.

The owners have also expressed frustration with what they said was the inability of the authority to respond to queries on the same, prompting NTSA to issue the clarification.

One motorist questioned why NTSA was rolling out new digital initiatives while delays in core services such as number plate issuance remained unresolved. Others complained of waiting for weeks without receiving clear communication on when their plates would be ready.

The delays have been experienced by motorists since the start of the year, with many lamenting over what they described as prolonged waiting periods for their smart driving licences and number plates to be processed.

Sources privy to the authority initially attributed the delays to a massive backlog , estimating that hundreds of thousands of applications remain pending, with production capacity failing to keep pace with the growing demand.

For motorists who wanted real-time updates on their number plates application, the authority further directed them to check the status of their number plates through its online service status portal.

📰 Source: Kenyans.co.ke