KISUMU, Kenya, Oc 11 – Medical Services Principal Secretary Ouma Oluga has challenged staff at Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH) to improve patient care and address public complaints over service delivery.

📻 Breaking It Down

During a visit to the Kisumu-based facility, Oluga called for greater accountability, professionalism and teamwork, saying the hospital must take concerns raised by patients and their families seriously.

He warned that the institution could not ignore complaints about patients’ experiences, regardless of whether all allegations circulating in public were accurate.

“ Irrespective of whether those complaints are accurate, we as a professional institution cannot afford to bury our heads in the sand,” Oluga said.

📌 What You Need to Know

The PS urged hospital management and staff to reflect on their conduct and assess how their actions affect people seeking treatment.

He said public confidence in healthcare depended not only on the quality of medical treatment but also on how patients were received, guided and handled throughout their hospital visits.

Oluga assured residents that the Ministry of Health had taken note of their concerns and was committed to ensuring the facility improved its services.

“I want to tell the community that we hear you, we are here for you and we are going to do everything possible to ensure that when you come here, there is no other agenda other than your health,” he said.

Oluga announced plans for transformational training targeting hospital staff to strengthen teamwork and promote a culture of patient-centred care.

He said every employee had a role in shaping patients’ experiences, from security guards and cleaners to nurses, doctors and administrators.

📰 Source: Capital FM Kenya