NAIROBI, Kenya, Aug 11-A former student of Kenya Coast National Polytechnic (KCNP) has finally received her diploma certificate after waiting for seven years, following intervention by the Commission on Administrative Justice, popularly known as the Office of the Ombudsman.

📻 Breaking It Down

F.W.K., who graduated from KCNP in 2019 with a Diploma in Tourism Management, complained to the Ombudsman in February 2026 after the institution failed to issue her certificate despite completing her studies.

The prolonged delay had hindered her employment prospects, with the graduate unable to obtain the official academic document needed to support her job applications.

According to the Ombudsman, KCNP had in 2025 issued her with an official letter confirming that she had completed her course.

📌 What You Need to Know

The institution, however, informed her that her diploma certificate was awaiting release by the Kenya National Examinations Council (KNEC) and advised her to follow up with the Council.

“Despite making several follow-ups with the institution, the diploma certificate remained unissued, thereby hindering her employment prospects,” the Ombudsman said.

Despite repeated efforts to have the matter resolved, the certificate remained unavailable.

The Commission opened an inquiry on February 18, 2026, writing to the Chief Principal of KCNP to establish why the certificate had not been issued.

KCNP subsequently informed the Ombudsman that it had written to KNEC on August 22, 2025, requesting the release of the certificate.

The institution also told the Commission that it had sent a further reminder to KNEC over the outstanding certificate.

📰 Source: Capital FM Kenya