ENA Coach has announced extra charges targeting passengers whose luggage exceeds 15 kilograms, a move that will affect many Kenyans travelling upcountry with gifts and supplies for their families.

🇰🇪 Breaking It Down

From a statement issued by ENA Coach as seen by  Kenyansco.ke on August 6, the bus company outlined these new rules meant to streamline operations and improve safety standards across its fleet.

“Kindly take note of the following: luggage exceeding 15 kg is subject to the applicable excess baggage charges,” ENA Coach stated.

According to the notice, any luggage above the 15 kilogrammes mark will now attract additional baggage charges, a shift from what many loyal travellers had grown used to over the years.

📌 What You Need to Know

When travelling long-distance upcountry from cities like Nairobi, many Kenyans carry heavy, extra baggage filled with urban goods, gifts, and food supplies to share with extended family and friends.

Under the new policy, anything beyond the 15kg threshold, or bulky commercial goods, must be booked separately through its affiliate,  Explorer Parcel Handlers (EPH) , at an extra cost.

Under EPH's parcel delivery rates, charges started at Ksh250 for luggage weighing between one and seven kilograms, rising to Ksh300 for eight to ten kilogrammes and Ksh350 for 11kg to 15 kg.

Heavier parcels, from 16 kilograms upwards, attracted even steeper charges depending on size and destination.

ENA also said it will enforce the National Transport and Safety Authority's mandatory requirement that children aged 5 and above must have their own booked seat.

“In accordance with NTSA regulations, every child aged five (5) years and above must have their own booked seat,” ENA Coach stated.

📰 Source: Kenyans.co.ke