NAIROBI, Kenya Jun 29 – Safaricom says adoption of its unified “My OneApp” platform has reached 4.7 million registered users in Kenya as the telecommunications giant accelerates plans to phase out its legacy digital applications.

📻 Breaking It Down

The platform is intended to eventually replace both the standalone M-Pesa and MySafaricom applications by consolidating mobile connectivity and financial services into a single digital interface.

Speaking during the Capital In The Morning show, Safaricom’s Head of Digital Commerce and Loyalty Services Peter Gichangi said the company has introduced stricter security measures designed to curb rising cases of social engineering fraud.

According to Gichangi, the application is now directly linked to a user’s physical SIM card, preventing access and financial transactions if the SIM is not present on the device.

📌 What You Need to Know

The move is aimed at blocking fraudsters from remotely accessing customer accounts using secondary devices or stolen login credentials.

Safaricom said the unified platform currently records about 1.3 million daily active users and nearly three million monthly active users.

To encourage migration, the telco has begun displaying notification banners inside the older M-Pesa and MySafaricom applications, urging customers to switch to the new platform.

The company plans to eventually remove the legacy applications from app stores, making My OneApp the primary digital access platform for customers.

The rollout of the application, first unveiled during the Decode 4.0 engineering summit in Nairobi in April, initially faced challenges after users complained about authentication issues, missing historical data and lack of Wi-Fi compatibility.

Safaricom says engineering teams have since resolved the Wi-Fi connectivity issues and restored several missing functions.

📰 Source: Capital FM Kenya