The Social Health Authority has issued a warning to Kenyans over fraudsters allegedly impersonating SHA officials targeting patients, healthcare providers and beneficiaries with fake promises of faster claims processing, payments, accreditation and registration services in exchange for money.

🇰🇪 Breaking It Down

In a public notice on July 1, 2026, the Authority said it had received reports of individuals falsely presenting themselves as SHA officers while attempting to offer unofficial assistance linked to SHA services.

According to SHA, some of the suspected fraudsters are allegedly demanding money, gifts, commissions, or facilitation fees in exchange for promises of expedited approvals, preferential treatment, or quicker processing of services.

SHA stressed that all SHA services are offered strictly through official channels, including SHA branch offices and Huduma Centres across the country, warning Kenyans against engaging individuals claiming to influence or fast-track services on behalf of the agency.

📌 What You Need to Know

“We urge healthcare providers, beneficiaries and members of the public to remain vigilant and avoid engaging individuals claiming to offer preferential treatment or expedited services on behalf of SHA,” the notice stated.

SHA further called on the public to report any suspected fraud or impersonation cases through its official reporting channels, including its fraud reporting email and toll-free hotline.

“Report any suspected fraud or impersonation through the email: [email protected] . Toll-Free Line: 147. You may also report the matter to the police for investigation and action,” the statement added.

The warning comes at a time when SHA is implementing new reforms and digital compliance requirements within the healthcare system.

Just days earlier, the Authority announced that the use of an accredited Health Management Information System (HMIS) will become mandatory during the FY 2026/28 contracting cycle for healthcare facilities seeking to participate in SHA-funded schemes.

Additionally, in a notice issued on June 3, SHA warned that facilities failing to meet the HMIS requirements would not qualify for contracting, contract renewal, or continued participation under the new framework.

📰 Source: Kenyans.co.ke