The Government has introduced a new National Communication Policy that sets out how ministries, departments and state agencies should communicate with Kenyans, with a focus on timely, accurate, consistent and accessible information.

🇰🇪 Breaking It Down

The policy was formally published through Gazette Notices dated August 28, 2026, establishing a framework to guide government communication across ministries, departments and agencies.

Under the policy, government communication will be coordinated across ministries, departments and agencies to ensure that official messages are consistent and do not create confusion among members of the public.

The Government will also be expected to communicate proactively rather than waiting for public concerns to escalate. This is intended to improve awareness of government services, programmes and policies and ensure citizens receive relevant information in good time.

📌 What You Need to Know

The framework seeks to create common standards across Government so that citizens can receive clearer information about government programmes, policies and services regardless of the ministry or agency issuing it.

During emergencies and crises, the framework provides for structured crisis, emergency and risk communication. Government agencies will therefore be expected to provide timely and accurate information to help Kenyans understand emerging situations and respond appropriately.

The policy also recognises the growing role of social media and other digital platforms in how Kenyans receive information. Government communication will therefore make greater use of new media alongside traditional platforms such as television, radio and newspapers.

Another major part of the framework is public feedback. Government communication will not only involve ministries giving information to citizens but will also provide mechanisms for receiving feedback and strengthening public participation in governance.

The policy further seeks to improve the professionalism of government communication by establishing clearer procedures and standards for officials and agencies responsible for sharing information with the public.

Government agencies will also be expected to communicate in a way that is accessible to different groups of citizens, helping more people understand policies, programmes and services that affect them.

📰 Source: Kenyans.co.ke