Preguntas frecuentes

Jukwaa is a Kenyan-owned digital content, creator, distribution, discovery and monetisation platform operated by Creative Digital Lab Limited.

Users may browse, watch, purchase, rent or subscribe to content. Creators, businesses, organisations and institutions may publish and monetise content subject to verification and platform policies.

Yes. Creators retain ownership of their intellectual property. By uploading content, creators grant Jukwaa the licence needed to host, process, deliver, promote, protect and operate the content on the platform.

Pirated, stolen, infringing, sexually exploitative, hateful, violent, fraudulent, scam-related, illegal, malicious, privacy-violating or otherwise harmful content is prohibited.

Digital content is generally non-refundable once access has been granted, streaming has started, a download link has been issued or the service has been delivered, except where the Refund Policy or applicable law requires otherwise.

Refunds may be considered for duplicate payments, failed transactions where funds were deducted, platform errors that prevent access, content removed before access, confirmed payment-provider errors, cancelled events or legal requirements.

Contact Jukwaa with your full name, account email or phone number, transaction reference, payment method, content title or URL, amount paid, date of payment and the reason for the request.

Jukwaa may use access controls, logs, watermarking, monitoring, takedown requests, payout holds, account restrictions and cooperation with rights holders, hosts, payment providers and authorities.

Submit a takedown or content report with your contact details, proof of rights or authority, the content URL, a description of the issue and supporting evidence.

Creator payouts depend on successful user payments, platform commission, payment-provider fees, taxes, refund windows, fraud checks, minimum thresholds and verification requirements.

Jukwaa may use AI and automated tools for moderation, search, recommendations, transcription, captions, translation, analytics, fraud detection, anti-piracy and platform improvement.

Contact Creative Digital Lab Limited for Jukwaa at [email protected], Nairobi, Kenya.